FAQ's

Payment

+ How can I pay?

We accept all major credit cards (Visa, MasterCard, American Express, UnionPay, JCB and Discover)

Order Information

+ How can I check my order status?

You will receive by email the tracking link along with the tracking reference. Please check your junk mailbox or if you did not receive it send an email at order@odeto82.com  

+ How can I track the shipment of my package?

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your shipment by clicking on the tracking link provided in the confirmation email. Please note that it may take up to 24 hours before tracking information is updated on the shipping courier's website.

You can also track your package by searching your order from My Account page in Order History tab.

+ Why is my ordered package at the customs?

All the packages delivered internationally go through the customs, where they decide the custom duties (tariffs) on your package. This process may take up to 7 days and we do not have control over it. Customers are held accountable for any custom duties and we do not compensate you for any extra expense for any custom duties.

Returns & Exchanges

+ How can I exchange a product?

Please refer to Return Policy for returning products.

+ How can I return a product?

Please refer to Return Policy for more details and instruction on how to return a product.

+ How long will it take to process the return of a product?

Refund will be processed within 20 days after receiving the package you have returned. Please note that financial institution may take up to 10 business days to credit back to your account.

+ How long do I have to return my items for a refund?

We will process all return requests on items received within Fourteen (14) days from the delivery date. Items must be returned in original condition, unworn and unwashed with tags still attached.

Product Information

+ What size should I order?

Please take into account that sizes may vary depending on brands. In order to guarantee the correct size, please take a moment to look at the size dimensions and additional description of the product in the product details page. 

+ What is a "Free Size"?

Free Size means we have only one size for that product. Generally, Free Size is similar to small or medium in the US. The reason why we do not specify a specific size is due to the fact that each brand has different dimensions. Please take a moment to look at the size dimensions and additional description of the product in the product details page.

Cancellations & Changes

+ Can I make any changes to my order or cancel my order after it has been placed?

Our aim is to provide the fastest possible service by processing orders within one business day of receipt. We will do our best to accommodate your requests to make changes or to cancel an order. However, we cannot guarantee any order adjustments requested after an order has been processed. Please immediately contact order@odeto82.com

We only charge you for the orders that have been processed. However, if you have unsuccessful or/and cancelled orders, your card processing institution may hold funds for each unsuccessful or/and cancelled order. These funds will be released automatically within 7 business days or at the discretion of your bank.

+ Why was my order cancelled?

All the orders are subject to credit card authorization and verification prior to being processed in order to ensure the security and personal information of our customers. We will not process your order unless all the information you have entered is correct. If we are not able to verify your information, your order will be cancelled and you will be notified via email. Please make sure the billing information you have provided matches the information on record of your credit card issuing bank.

You order may also have been cancelled because the product you ordered is out-of-stock.

Delivery

 + In which country do we deliver?

We deliver worldwide. The delivery cost will appear during the ordering process.

Should you have any additional question please do not hesitate to contact us at info@odeto82.com