RETURNS, EXCHANGES & REFUND
- Below sets out our return/exchange policy with respect to certain product categories:
* Return & Exchange (Reason)
- You have received a wrong product;
b. You have received a product that is not as described on the Site; or
c. You have received a damaged product.
* Return & Exchange (Possibility)
Only in certain conditions, you have a right to return a product within fourteen (14) days of receipt of shipment.
* Return Condition
Product is unused and includes all original tags attached as received.
Non-returnable Products. You do not have a right to return, replace or exchange products in respect of:
A. products that have been used or damaged by you or are not in the same condition as you received them;
B. any consumable product which has been used or installed;
C. products with tampered or missing serial numbers; or
D. products that fall under specific categories, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene related and personal care products
- Contacting Us
To arrange a return, replacement or exchange please contact us through email (firstname.lastname@example.org), social media (@odeto82).
Please do not forget to always mention your order reference number.
- Your Refund
* For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:
I. if the products are faulty or not as described on our Site; or
II. if you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.
* In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.
* For products not delivered, you will receive a full refund if you cancel the order
- Refund Procedure
We will issue a refund to you depending on the method you used for payment, as follows:
* if you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.
- Refund Timescale
Your refund will be initiated once your product is received back in our customer fulfilment center and inspected by our team, and the final refund will be received by you into your credit/debit card, within twenty (20) days from the day on which we receive the product back in our customer fulfilment center